I accidentally ordered second subscription, how do I cancel it ?
Rocky C. #29722
Posts: 2 ✭✭
in My Mobile
I have only one subscription and need to cancel the second one. I cannot see it in my account. Now Fizz is asking me to order second SIM card even though I already ordered one for my first subscription. How do I cancel ?
21
Answers
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From the FAQ page, https://fizz.ca/en/faq/unsubscribe. But if you cannot see the subscription in your account, you'll probably need to chat whit Fizz support.6
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Contact support immediately! Via fb!6
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There is an algorithm on Fizz website that will send you a message like this if you try to create a plan and you've already provided an email, even if you don't eventually proceed with a payment.
You can always contact support if you have doubts. Chat is available between 8am and 9pm.6 -
Ouf, I’m really sorry for you! I hope you won’t get charged twice!2
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Hi Rocky, I did the same thing to see the price for different Services. The plan would only be active if you purchase a SIM card and activate it. As a Yelena said it’s an algorithm for shopping, like if you click on a book at indigo, the remind you about it the next day.5
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Thanks for everyone who answered,
Much appreciated5 -
Is it solved? Can we close the thread?1
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Hello!
If your issue is resolved, you can choose the best answer to close this post
Have a good day1
This discussion has been closed.