Internet quality is intermittent
AlexandreP
Posts: 4 ✭✭
in Internet
Hi I'm plug in directly in my modem and I have those strange lag spike every now and then but they became more and more frequent. I made a speed test during those lag normally I stand at 3 ping 60 download ans 10 upload so as it should be according to my plan. During those lag I'm at 93 ping 4 download and 8 upload ( as shown in the picture). I would like to know why those lag happen and how can I fix them since they happen often then before.
19
Answers
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Hi AlexandreP
Have you tried restarting the modem?8 -
Yes I have twice reset it to factory in the past and it's still happening7
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Sorry to hear you are having internet problem.
Here are some troubleshooting guides from Fizz:
if connected by ethernet cable:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
if using wifi:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If the problem persists, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open any of the Fizz FAQ help links listed above
3- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
Please contact fizz support6
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At this point, you may want to contact Fizz support by chat.5
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When I had my internet with fizz I had the same problem. Contact support and I hope you get a better response than what I got.
Please if you fix the issue it will be nice of you to responde here
4
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