stuck in loop of frozen acc?

Brandon M. #28058 · August 2020

The acc I use to pay the monthly acc is no longer the one I use for my preauths, but the service for the cell was shut off, but my mobile banking is locked to my cell phone number and I can't get into it because I have no cell service, and I can't call TD because I don't have a house phone, and I can't logon my PC without the cell phone service.
I tried updating my credit card with 3 different cards via my profile but everytime I click "Add new payment card" nothing happens for the past 5 or 6 days. How exactly am I supposed to get service or pay my bill? A bit of an amateur setup.
Please fix website to allow me to update payment card so I can restore my service and use my banking. I rely on online banking for many other things and I am unable to access it and live far away from the city.

Mike · August 2020

Here we are users, you need to contact the customer service in order to sort out a solution that fit your needs.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.