App doesn’t connect to modem every 2-3 days
Jorge R. #22177
Posts: 3 ✭✭
in Internet
I have to reboot the modem every 2 days to get the App connected to the modem. It happens on two iphones at home at the same time.
14
Answers
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I beleive you need to contact the customer service. You may need to reset the modern8
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That’s not normal. Ask for help https://fizz.ca/fr/nous-contacter7
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Thanks to the community and their great solutions!6
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Contact support for sure.4
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I’m not so sure that support would only suggest to restart the modem, it may has to be reset4
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Jorge,
Have you already reseted your modem?
Insert a pin into the reset button (located back in the center of your modem) 35,40 seconds and released it after.
Wait 3,4 minutes to see coming back all the lights of the modem.
If your computer is connected to the modem with an ethernet câble, you will see on the screen: Easy Connect.
Types twice the factory default password (indicated back to the modem).
Your internet connexion is supposed to be completely functionnal.
Just reconnect all your applications to your Wi-Fi.
I hope it will set up this problem of rebooting your modem often.5 -
Did you try the app with another device just to be sure it's not the modem.
Otherwise, do like the others said.5
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