Data didn't rollover ?
Answers
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Maybe that the rollover had been finish because you don’t have infinite rollover When you don’t use all the data of your month it roll for 2 or 3 month maybe that your data had more than 2 or 3 month?3
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How it works:
Sit back and relax.
Instead of disappearing at the end of each payment cycle, any unused mobile data will be automatically rolled over into the next month.
Rolled over mobile data is valid over the following two months.
Your mobile plan will always use the oldest data first (thus, your rolled over data). In other words, you might have leftover data again at the end of your current cycle, and that data will be rolled over to next month. Keep in mind that rolled over mobile data cannot be gifted to another Fizz member.5 -
Hello Charan,
Each block of data rolled over has a limit date. Maybe it passed the date ? (if i rolled over for 2 months already)
Have a good day !5 -
Charan,
Please, verify the expiration date of your rollover datas.
Rollover data are good only for 60 days.4 -
Hey you should get details of when the rollover would occur on your detail screen. It gets transfered after your payment date3
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It happened to me (once, like 1 year ago). I contacted Customer Care over chat and they fix it for me.2
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Thanks for your fantastic question.
In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!
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