500mb extra data/month

Where did you read it?
You are suppose to receive a 250Mb bonus, however, you need to apply to the available slot and they will be available on your next billing cycle.
in the meantime, you can apply the 500Mb perks, this is one time gift

this is the guide
https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

To apply an upgrade on your plan:
Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.

Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.

1- Log into your account, and go to Overview.
2- In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
3- Open the tab in the lower right-hand corner.
4- Select the upgrade and click on Apply.
-At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
-The slots with a + sign are ready to welcome your upgrade.
-If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
-Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
5-Select the slot by clicking on it.
6-Your upgrade will be activated on your plan at the start of your next payment cycle.

Hello Chris !
We get upgrade you can apply each month. This is how to do:
To apply an upgrade on your plan:
Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.
Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
1- Log into your account, and go to Overview.
2- In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
3- Open the tab in the lower right-hand corner.
4- Select the upgrade and click on Apply.
-At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
-The slots with a + sign are ready to welcome your upgrade.
-If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
-Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
5-Select the slot by clicking on it.
6-Your upgrade will be activated on your plan at the start of your next payment cycle.