My Sim Card Has not arrived yet? It’s been more than 10 days

Sher Posts: 1
Where is my Sim Card? I have not received it yet


  • EdmTrance
    EdmTrance Posts: 2,860
    Hi Sher!
    Normally u can follow with tracking on Planete Courrier or Canada Post website.
    If your package is lost, or stolen talk to a fizz rep to see if he can re-send a new one or refund.
    In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
    It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
    Have a great day and don't hesitate to mark my answer as the best. :)
  • Probably on it's way. Carriers are overwhelmed at this point.Use the online tracking to find out about the specifics of your delivery.
  • Takion
    Takion Posts: 329
    if you need one fast you can find them in couche tard. they sell them there
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,730
    You can follow the tracking of your order if you connect online to your Fizz account.
    Normally, it takes 2,3 days to deliver.
    Maybe, your sim card has been stolen..
    Contact the Fizz support to know more about it or order a new one and ask to them a refund for the first sim not received.
    Fizz chat is available from 8h00 to 21h00.
    To chat without problem:
    First, connect you to your Fizz account.
    Then, search a FAQ
    Wait a few seconds to see te green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • Poste Canada is in Rush I’ll Delivey is not coming 10 day more
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