Chat bubble doesn't show, can't send MMS, sent settings a few times, wrote'em manually, counter bits
George S. #22036
Posts: 4 ✭✭
in My Mobile
Tried everything... what else can I do? Internet works, data is active. Please help
19
Answers
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What type of phone do you have?
Check again the APN, in the specific the APN Type
APN type: default,mms,supl.
You can also try to reboot the phone sometime this helps13 -
12
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Did more tests, my MMS is received fine by other Fizz user, not to other networks. What's going on?12
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Therefore, it seems a problem with Fizz network
Try to contact the support
to contact customer support by chat, from 8 AM to 9 PM everyday:
,
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best13 -
Got the chat bubble only after clicking on this: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address12
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I can see it...4
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Hi George!
Problem resolved?
have a nice day
1
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