Wifi technician didn’t come
Allison J.
Posts: 1 ✭✭
in Internet
The wifi technician was supposed to come between 7:30am and 12pm but he didn’t show up. Money was already taken out of my card for the first month including the installation fee.
I messaged through messenger but there is no reply. What am I supposed to do???This service is unacceptable more so because there is no phone number I can call and complain.
I messaged through messenger but there is no reply. What am I supposed to do???This service is unacceptable more so because there is no phone number I can call and complain.
8
Answers
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Hi Allison,
Sorry for them not showing up, this is not good service from Fizz, especially not letting you know....
They might come later, maybe they are running late...
You can contact customer support to get an update and the reschedule if needed. You can also reschedule online in your account.
Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1) Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2) Click on this link: https://fizz.ca/en/contact-us
3) The green chat bubble should appear after a few seconds in the bottom right corner.
Hope this helps you and answers your question! If it does don't hesitate to mark this answer as the best
6 -
Probably he got some complication in the previous Installation
You need to reschedule a new appointment.
To reschedule your technician appointment:
- Log into your account and go to Manage plan.
- Click on Appointments.
- Here you will be able to see a complete list of all your past and future appointments.
- Scroll to the appointment you wish to modify.
- To reschedule an appointment, click on Reschedule.
- This will open the booking interface. Select a new day and time slot and click Save.
Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
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If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best5 -
Did you look at your front door step? The modem might be There already!4
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What happened in the end?2
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