My child received amber alert, but I didn't
Answers
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Try to check in your preference if you disabled it11
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If you need to contact the support for help
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.11 -
Can you please address it in more detail?8
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on your android go to settings, and search for alerts, you should see emergency alerts it will be under there or you may have amber alerts there make sure its enabled.8
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Hi Sarah,
is your child with Fizz too?9 -
Yes, My child's phone is with Fizz. I received the Amber alert before, when I looked at the settings, the alert are all enabled. I never changed the alert settings. I can see the Amber Alerts history. The latest one was in January 2020. I didn't receive the alerts since then.11
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I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. Have a good day9
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Thank you all for your answers. I will contact Fizz for an answer.9
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Hi Sarah,
If you were in the same area, then you should have also received the amber alert.
Make sure you're connected to Fizz network via LTE. If your phone's network mode is set to GSM/WCDMA only, then you will not receive amber alerts. Please check your phone network settings.7 -
Did you find the answer you were looking for?
Does fizz have more help for you?3 -
Did you got a good answer?3
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Sarah, if you could share the outcome that would be great! Thanks in advance.0
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Thank you all. I’m sure I connected the Fizz Network via LTE. I haven’t heard anything from Fizz support team yet. I only received a number after I submitted the issue. I will keep you posted if there’s a solution.0
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This discussion has been closed.