I am not receiving what I pay for
Answers
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Hi
Remember that the plan change must be done at least 48 hours before the renewal and the new plan will be activate at the next billing cycle
Therefore, if today is your new billing cycle try to turn off the modem for 2 minutes
Source : https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
Here how to contact Fizz
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- Go to this page https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.8 -
Mike is right7
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The change of your new plan is only effective the day of the renewal of your billing cycle.6
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If you see Klisurov someone repeated exactly what Mike told you.6
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Guys,
It is clearly written:
"2 days ago
You updated your Home Internet plan
You changed your Fizz Home Internet plan at _____ Montréal, QC, _____ . This change will come into effect tomorrow. Your new monthly payment of $68.99 will start on May 5, 2020."
So, since yesterday I should get 120 Mbps download speed.4 -
Just in case I restart the modem.
Download 34.79 Mbps
Download 29.42 Mbps
Download 42.39 Mbps
Download 42.39 Mbps
BTW the phone app (Fizz Wi-Fi) lies
Internet to modem 140 Mbps
6 -
Therefore the problem is with your wifi, your speed was correctly changed
Try to disable the band steering and the ATF
Disable Band Steering in Wireless -> Basic Settings -> 5G
Disable ATF in Wireless -> ATF -> 2.4G and 5G
Manually set the WiFi channels to the less crowded ones
The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
Choose: ''My Wi-Fi''
Select your Wi-Fi network
Select: ''Advanced Settings''
Band Steering ''On/Off''
Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it7 -
If it still does not work after the explanations of the fizz members. I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They respond fairly quickly. Good luck and good day to you3
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According to your post "our new monthly payment of $68.99 will start on May 5, 2020".
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From my personal experience a new monthly payment starts on the 1st day of your plan. So if your new payment start on May 5, 2020 then your new speed should start also on May 5, 2020.6 -
After restarting modem, have you managed a speedtest using ethernet cable connection?
If the speed is correct, this will confirm that your installation is working and that the issue is limited to the wifi signal. Then you will have 2 choices:
1) Either adjust or tune the wifi settings of the Fizz modem or place the modem so you will get a better wifi signal.
2) Or consider using your own router and disabling wifi on the Fizz modem.2 -
Mike is right1
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If the problem is resolved, could you please close the question.1
This discussion has been closed.