daily cell data used even if I'm on WIFI at home ?

Svet · April 2020

I'm at home for several days now, and every day I have a small amount (around 20Mb) of cell data used from my available monthly cell data, even if I'm on WIFI all the time. Why ?

Mike · April 2020

Is it possible that your phone is loosing the wifi for couple of minutes?

try to disable the mobile data in your phone

In my Samsung -> Connections -> Data Usage -> Mobile Data

Finally can you also check the data counter in your phone?

If you still have data usage
contact the support

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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Svet · April 2020

@Mike, the WIFI connection is stable, no loss of signal. Yesterday and today we were at home all the time. Still 18Mb and so far 2Mb today.

Mike · April 2020

Did you check the data usages in your phone?

Yelena · April 2020

Turn off the mobile data of your phone. Then the mobile data won't be consumed for sure.

daily cell data used even if I'm on WIFI at home ?

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