Why don't I receive incoming calls?

Here we are users, if you follow my previous post without success please contact the support

Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Emma,
Have you tried to restart your phone?
Il nothing is corrected,
Please, contact the Fizz customer service by chat from 8h00 to 21h00 each day.
First, connect you to your Fizz account.
Types this adress:
https://fizz.ca/fr/nous-contacter
Wait 5 seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Best bet is to contact support

Did you restart your phone?

Hello Emma,
I have been having similar issues since the start of the quarantine. I am assuming the extra load on the network is the root of the problem. Have you tried manually switching the networks that you are connected to? I have had some good luck switching to a FIZZ EXT network.