Internet dropping once a day. Have to power cycle both modem and router. What should I do?
Hello,
In the last week, my internet connection has been dropping once a day. In order to get everything back, I have to power cycle both the fizz modem and my router. Just power cycling the router doesn’t seem to help.
I noticed when my connection drop (ie: Netflix stops, unable to access web pages anymore with a “no connection” error on the browser), that the internet light on my router is still constantly blinking. I am not sure if this is some kind of hint?
I am hesitant to restore to factory the modem if it’s the router. If it’s the router, I’ll have to setup another router (that I haven’t had the time to do)... Is there something I can see to determine if it’s the modem or my router?
Thanks so much!
In the last week, my internet connection has been dropping once a day. In order to get everything back, I have to power cycle both the fizz modem and my router. Just power cycling the router doesn’t seem to help.
I noticed when my connection drop (ie: Netflix stops, unable to access web pages anymore with a “no connection” error on the browser), that the internet light on my router is still constantly blinking. I am not sure if this is some kind of hint?
I am hesitant to restore to factory the modem if it’s the router. If it’s the router, I’ll have to setup another router (that I haven’t had the time to do)... Is there something I can see to determine if it’s the modem or my router?
Thanks so much!
21
Answers
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Did you already try a factory reset?
you'll need to reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.
If it does not help contact the support
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Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
10 -
Next time it happens, verify the lights on your modem and then reboot only the modem.
If it fixed your connection then the problem could be the modem : but it also could be the connection between the modem and Fizz server.11 -
Il all your equipment is OK, you can always ask customer service if there's a problem with the line.5
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Did you try to disconnect your router and use only Fizz modem see if it drops connection?5
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Follow Mike instructions4
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have u tried to plug in a different electrical outlet1
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