Lost my sim card activation code, is there a way to activate it anyways?

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Némo
Némo Posts: 1 ✭✭
in My Mobile
It's all in the title, I have the sim card but lost the activation code, any way I can activate it without it?

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    Try to contact the support, probably they can give it to you

     

    In my SIM the code is wrote on the top of it on my 1 year old sim

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

     

    • Go to this page https://fizz.ca/en/faq/how-do-i-order-sim-card, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Eliot L. #17990
    Eliot L. #17990 Posts: 187 ✭✭
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    Yes, contact them via Messenger, i'm sure they will, have you keep your invoice, it will help.
    https://www.facebook.com/fizzca
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Némo,
    You need to contact the Fizz support for that question.
    Please, chat online with a Fizz agent.
    The adress is:
    https://fizz.ca/en/faq/activate
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session will begin with Fizz.
  • sman
    sman Posts: 4,319 ✭✭
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    Like Mike's said check the SIM, use a magnifier if you need
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
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    I would advise you to communicate with the customer service and explain your situation. We are just users like you.
  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭
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    Fizz support should have it as they chose and sent the SIM card to you.

  • mwong
    mwong Posts: 88 ✭✭
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    Old sim doesn't have referral code printed on it, no luck if you list code. New sim has it printed in sim.use a glass to read the tiny text.
  • Charles2rg
    Charles2rg Posts: 10 ✭✭
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    You need to contact the Fizz support for that question. Please, chat online with a Fizz agent. You will see a green bubble appear in the solution hub or if you go on order a Sim card page. Or contact them via Facebook when it’s after their opening hours.
  • Marisol G.
    Marisol G. Posts: 174 ✭✭
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    You need to contact the support for that
This discussion has been closed.

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