Referral bonus going to de-activated phone line?
Angela W. #5564
Posts: 5 ✭✭
in My Mobile
When I first joined Fizz (late-2018) I got a new number to test out the service and over that time I accumulated some referrals. Later on I ported in my main number and deactivated the first line, after deactivating that line I got a few more referrals. How can my referral bonuses be applied to my current line? In my profile, even my new referrals are attached the phone # I de-activated.
17
Answers
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Not sure that someone from the forum will be able to help you. In my opinion you should contact the support team and explain them the situation.6
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I gone through a few support agents and i've gotten the run around. Just seeing if anyone else has had the same experience6
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(and if they've had it solved)5
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Like Olga said contact the support
On my opinion the referral must be attached to the account and not to the plan.
The referral is associated to the account, you do not find it under the plan.
You still have an account therefore you should be able to get them, however, Fizz must change the referral or remove it.6 -
It depends on the referal code those person used : you're suppose to have a new referal code with your new account and I don't think taht you can transfert your referal bonus. Sorry5
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Angela,
Please, ask to the Fizz support what's going on about your referral bonus.
Please, chat with an agent from Fizz.
The adresse is:
https://fizz.ca/en/faq/resolving-issues6 -
@Mike Thanks Mike
I ended up chatting with them again. In the end they advised making a complaint through the "contact us" section under the account. I also agree that these referrals should be attached to the "account" and not the "plan" 6 -
Keep asking them until they give you satisfaction! You deserve your referral credits!5
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Need a hand?
https://fizz.ca/en/contact-us1
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