Voicemail doesn't work

Nicholas G. #18141 · February 2020

I press on 1 and keep my finger there like they ask. It opens the voicemail and hangs up automaticaly .

Mike · February 2020

Try to call the number directly 1-514-647-0999
If it helps you need to see the phone’s configuration

Can you tell us which phone are you using?

Christopher C. 42730 · February 2020

Hi , it may be that your phone is not compatible with the Fizz network. Did you check if that phone is compatible? https://fizz.ca/en/faq/compatible-devices
If not, best bet would be to contact support - ive had the best and quickest responses on Facebook. Hope this helps

Christopher C. 42730 · February 2020

Also, just to add, try to restart your phone and see if that fixes the problem

poker85 · February 2020

To receive an answer for that question,

you need to contact the Fizz support by chat online

This service is available from 8h00 to 21h00, each day.

To chat with Fizz without problem:

First, open a session and access to your fizz account.

Then, open a second window and types this address:

https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

Wait a few seconds to see the green chat bubble down to the right of the page.

When you see it, click on it.

Your chat session with Fizz begins.

MichelP · February 2020

Nicholas,
You can ask for help to the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
Wait a few seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.