Why can't i apply a data perk to my plans?

Stephan26
Stephan26 Posts: 9 ✭✭
in My Mobile
Hi. I have 2 mobile plans under my account, both are the 1GB unlimited text/calls. I have 2 Perks that i am trying to apply and cannot apply to either mobile plans. Keeps saying i need an active plan? Both phones are active, paid monthly and whatnot. What gives?

Answers

  • Mike
    Mike Posts: 21,535 ✭✭

    Try to contact the support, it must be a bug

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/contact-us if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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