not recoqnizing sim card what should i do?

daniel B. 40276
daniel B. 40276 Posts: 3 ✭✭
in My Mobile
i just ordered a fizz sim card to switch over...but it does not recognzie the card...it says my number is active on website..but i cannot make calls or use internet

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    Do you have a message on the display?

     

    Is it your phone compatible with the fizz network? If your phone is for the Canadian market and the model newer than 2015 should be compatible

    https://fizz.ca/en/faq/compatible-devices

     

    Is it possible that your phone is locked by your prvious provider?

    https://fizz.ca/en/faq/how-do-i-unlock-my-phone

     

    Mine are only speculation, since I do not know your situation, but they are possible problemes

     

     

    Do you have the possibility  to test the sim in an other phone?

     

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • daniel B. 40276
    daniel B. 40276 Posts: 3 ✭✭
    there is no message all it says on my phone is no sim card.. i can use my phone wifi and that is it,..i tried another sim card from my wifes provider and it works fine...its says no sim card emergency calls only
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    Hello,. Please contcat the support to fix this.
  • Mike
    Mike Posts: 21,680 ✭✭
    @Daniel contact the support, you already inserted an other SIM card, therefore, you know how to do it :D,
    then it seems that your card is defected
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Take it out and try again. Sometimes in the sim card tray is not pushed all the way in then it does not detect the card. Also ensure you are using the right size card and that it is turned the right way. Those two should be obvious but just making sure.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Daniel,
    Please, you need to contact the Fizz support online by chat.
    https://fizz.ca/en/solutions
  • mwong
    mwong Posts: 88 ✭✭
    Worst case , do s sim swap.
This discussion has been closed.

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