Can't access mobile data

Titus
Titus Posts: 1 ✭✭
My plan includes 2 GB of data, however the only internet access I have is through Wifi, error message: "No signal. No network available. Consider turning on Wi-Fi"

Answers

  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Communicate with them by messenger, that’s what works best for me.
  • sman
    sman Posts: 4,217 ✭✭
    Follow mike instructions
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Titus,
    Do you have a compatible phone? Please, check this first.
    or
    Your problem must be the configuration of your APN Settings.
    See the link:
    https://fizz.ca/en/solutions/search?keys=APN+Settings
    If you cant resolve this problem by you own, please chat with fizz team:
    https://fizz.ca/en/faq/resolving-issues
    A green bubble chat will appear down to the right of the page.
    When you see it. Click on it.
    Your chat session with Fizz is on.
    Good Luck!
  • Samtou
    Samtou Posts: 39 ✭✭
    Verify if you are in the zone of coverage as well, if it isn't the case, you can have access to fizz partner networks. Then, you will need an other APN configuration. Follow Mike's link to get further information.
  • clau3166
    clau3166 Posts: 130 ✭✭
    Feel free to post the solution here to help other users when you've been in touch with Fizz. Happy new year!
  • Smilemars
    Smilemars Posts: 156 ✭✭
    We're you able to solve this issue? If so, what did you do to gain access to mobile data?
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    Have you been able to resolve it ?
  • vanigh
    vanigh Posts: 328 ✭✭
    If you have a Compatible unlocked phone, and your problem is APN settings here is the proper guide
    APN : mobile.bm
    Proxy : Not Set
    Port : Not Set
    Username : Not Set
    Password : Not Set
    Server : Not Set
    MMSC : http://mms.mobile.bm
    MMS Proxy : mmsproxy.mobile.bm
    MMS Port : 80
    MCC : 302
    MNC : 500
    Authentication Type : Not Set
    APN type : default,mms,supl
    APN protocol: Ipv4
    APN roaming protocol: Ipv4
    Enable/disable APN: APN Enabled
    Bearer: Unspecified
    MVNO type : None
    MVNO Value : Not set
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