can I get a new SIM?
Iustina P.
Posts: 10 ✭✭
in My Mobile
lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. Adding a new plan tells me I have reached the maximum of SIM cards I can buy (I have 2 numbers - mine and my daughter's - 2 users under my name, and we are 3 people at same address. What if we were 10? we couldn't all have fizz because max number of SIMs was reached at 3?
chat did not help. I got a promise that a technical team will get back to me about how to buy a new sim. No answer. she needs her phone number. What can I do?
chat did not help. I got a promise that a technical team will get back to me about how to buy a new sim. No answer. she needs her phone number. What can I do?
15
Answers
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Try clearing your cache and cookies.
also try loading your browser into incognito mode first.
I had all kinds of issues adding a credit card and that was the issue.7 -
Hi Patrick,
did not work. Thank you for trying.5 -
I'm not sure if you used the chat on the actual fizz site, but I normally contact fizz through their Facebook page and I get a prompt reply a few hours later. Good luck5
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sorry that did not work
did you try a different browser?
you may have to wait for a call back5 -
Lustina,
Their system seems dont work always to get new sim card.
Did you reach them on facebook for help?
Let's try on Facebook:
https://facebook//fizz.ca/ Click: Send Message
You'll be sure Fizz will respond to you, tomorrow.5 -
Communicate with them by messenger, that’s what works best for me! Good luck!2
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Restart your computer, clear browser cache and try openign a tab using incognito mode.
Have you already read this help page? https://fizz.ca/en/faq/lost-stolen-mobile
What is ithe error you get?
If it doesn't work, you may have no choice except to wait for Fizz technical teeam.
2 -
You can try another computer altogether and see if you can order your SIM that way.2
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