Sim card not registered to network ?
Answers
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Can you please elaborate?
The card was already activated (associated with a plan)?
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
4 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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No not yet4
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It’s says the SIM card it’s already registered to another number3
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Is your phone locked to another carrier?4
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No it’s unlocked3
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When was that SIM card last used? There is a short waiting period before you can reuse the SIM card.
Is it possible the card is still working? Try putting the SIM in your phone? Does it work?
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Your phone is locked3
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Communicate with them by messenger.They are usually fast to answer to fix problems.1
