I didnt receive my sim

Inderbir
Inderbir Posts: 2 ✭✭
in My Mobile
i spoke to courier company they left the sim at door...but seems like somone stole it so please block and reissue new sim

Answers

  • Irene
    Irene Posts: 5,091 ✭✭

    You need to order a new one, once you activate the SIM, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive it

     

    If you need a referral code, this is mine 5JATM. You will receive 35$ after 2 months, no bad.

    ps: The referral is valid when you create your plan.

  • Jason B. 35371
    Jason B. 35371 Posts: 118 ✭✭
    We are simply users here. You will need to contact Fizz support. I would also suggest getting in contact with Canada Post to see if they really did deliver it to you (sometimes I find they say it arrived but doesn't arrive for a few more days). Good luck!
  • Berts
    Berts Posts: 824 ✭✭
    Order à new sim card and ask Fizz to refond your 1st sim card.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Inderbir,
    Unfortunately, you'll be obliged to order a new one sim card.
    When you will receive it. Please contact the Fizz customer service first and explain you did order a second sim card because you did net receive the first time. Ask for a credit
    This service is available from 8h00 to 21h00.
    Chat with them:
    Open a session online and access to you account. Then, type:
    https://fizz.ca/en/faq/resolving-issues
    A green chat bubble will appear down to the right of the page.
    When you see it, click on it.
    Your chat session will begin.
  • Inderbir
    Inderbir Posts: 2 ✭✭
    thank you for the support
This discussion has been closed.

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