Can you add upgrades to plans other than my home internet and my main number?
Vladislav P. #966
Posts: 4 ✭✭
in My Mobile
Hi, I'm currently trying to add upgrades to my plans by going to https://zone.fizz.ca/dce/customer-ui-prod/#/loyalty;preserveFragment=true#upgrades
But the only plans I see there are my home internet and my main number.
Is there a way to add upgrades to my other plans? I have a total of 5 plans.
But the only plans I see there are my home internet and my main number.
Is there a way to add upgrades to my other plans? I have a total of 5 plans.
27
Answers
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The upgrade can be added to any of your numbers under the same account, if you do not see them change the browser or contact the support.
To apply an upgrade on your plan:
Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.
Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
- Log into your account, and go to Overview.
- In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
- Open the tab in the lower right-hand corner.
- Select the upgrade and click on Apply.
- At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
- The slots with a + sign are ready to welcome your upgrade.
- If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
- Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
- Select the slot by clicking on it.
- Your upgrade will be activated on your plan at the start of your next payment cycle.
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In order to apply the upgrade the plans must be under the same account, if this is the case and you do not see them, try with a different browser. If you still have problems contact the support.14
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Vladislav,
Very bizarre...
Please, ask for support with customer's Fizz department.
Open a session on line and access to your account.
Type:
https://fizz.ca/en/faq/resolving-issues
A green bubble chat will appear down to the right of the page.
When you see it, Click on it
Your chat session will start.14 -
Contact Fizz by messenger.....12
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Do you see your plans in overview when you log in to your account?
If yes, try to log in from your cellphone and see if any different13 -
Depending on your level you should totally be able to spread the credits and upgrades across. I have 3 internet accounts and 2 phone lines and I have the upgrades and credits distributed across all of them.12
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I had the same/similar problem -- I had three accounts but could only apply upgrades on two of them. It seems to have resolved itself -- maybe fizz corrected something.8
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It's quit bizzare like folkes said , i suggest to contact costumer service for better support7
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