I have a data plan but can’t access data after a failed payment attempt due to an expired card. Lots

Miche D. · November 2019

My payment method expired. Didn’t realize In Time. I received an email telling me they tried two payment attempts. So they suspended my account before I could add an updated expiry date. I updated it an the payment was processed but since then my data on my phone has not worked. Calls and texts work ok. Data is dead though. I have loads of data in my bank and on rollover. Paying for 2Gb of data per month.

Mike · November 2019

Try to reboot your phone, double check the apn and if this does not help contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Gswim · November 2019

I would try to reboot (or turn off and turn on again) the phone.
If nothing works, contact customer service to tell them the problem and see if it is block because of the credit card or if it is hardware problem.
Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.

Kovid · November 2019

You don't need to log into your account to chat with Fizz.
You just need to go the website and start a chat with them.
They will ask you for email address or the phone number associated with the account and they will help you with that.

Alfio · November 2019

Contact them via Facebook Messenger.

MichelP · November 2019

Michel,
It's important for you getting help.
Chat on their web site : hhtps://fizz.ca/en/faq/resolving-issues
or go to Facebook by messenger

Berts · November 2019

Contact Fizz for héla...

Nini G. #13860 · November 2019

Communicate by messenger with them....so far that is how a got the best response on solving my problems.Good luck!

vanigh · November 2019

Try to turn of your phone, for few second take out your sim card reinsert it and reboot your phone back, if your payment went trough correctly it should work like others mentioned to you,