tariff plan change after stabilization period?

Veranika · October 2019

Hi I received the following email:
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When you subscribed to Fizz during the stabilization period, you were informed that your plan was going to switch to regular prices once that period was over. Well, great news! To thank you for your patience and collaboration, you get to keep the price you are paying now for the mobile plan associated to ********* until early 2020. You will be notified of any changes at least 30 days in advance.
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The question is before I joined regular price was shown for 1GB + Unlimited Calls Across Canada + voice mail = 26 CAD (without taxes)
When I select the same plan I see regular price for the same plan already 32 CAD (without taxes)
I had the same price with my previous provider it sounds a bit unfair and weird, as there was no any sense no switch to fizz

Mike · October 2019

Remember the rollover, if you have a better price or service with a different provider you can always switch. But I will wait till the 2020 to see if they will adapt the price

Rostyslav · October 2019

I joined before April 2019 and with the 1gb unlimited calls Canada I paid 26.44, during stabilization period price was 23.86. now it is showing regular price 32 cad. It is not such transparent.

Veranika · October 2019

Price before stabilization period and now is different!!
That is confusing me, I changes provider for nothing.... a bit disappointed

M T. #338 · October 2019

It was clearly stated https://fizz.ca/en/faq-stabilization-period that the price was temporary and there was a warning at activation step.

Khal · October 2019

Instead of using terms like stablization period, Fizz should have gone for a simpler and more accessible marketing like sign up before X date to keep Y price.

Fizzy · October 2019

I think there is a display issue with the mobile prices for some customers as they were seeing incorrect price displayed.

The price displayed for my mobile plan was higher this month. I contacted Fizz and was informed that it was a display issue. My plan just renewed and I was charged the right amount. So Fizz was correct.

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Code_KRUEW · October 2019

It's definitely a display issue with your account. The e-mail you received clearly states you keep the stabilization prices until early 2020. Speak to customer service, they should be able to rectify it.