Gift data to mybfriend, the system to the data away from my account, but my friend did no receive it

Allan L. #13983
Allan L. #13983 Posts: 4 ✭✭
in Your Fizz Account
Gift data to mybfriend, the system to the data away from my account, but my friend did no receive it

Answers

  • Mike
    Mike Posts: 21,535 ✭✭

    Usually this is worjing very well, contact the support.
    Only them can check

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to any help page, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Allan,
    Did you give your data by choosing her phone number?
    I think, it's work better with the phone number than by your email.'s friend.
    Chat with Fizz team to resolve this:
    https://fizz.ca/en/faq/resolving-issues
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Send them a messenger.They are usually quick to answer and have solved my problems in the past.
  • Ricky D.
    Ricky D. Posts: 5 ✭✭
    Hi Allan, you should contact customer service. Go to the "Solution Hub" (https://fizz.ca/en/solutions), pick a category, then pick an FAQ question related to your problem, and if you are there within the business hours, you should see a green bubble chat on the bottom right of the page and you can tell a customer support representative about your problem!
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