Why did my 500MB perk disappear on the first day I activated it?

fredcarle · November 2019

I added a 500MB perk today and it disappeared as if I used it all even though in my account it shows no data usage. How can I get it back?

Takion · November 2019

The best is to contact tech support
CHAT
Go to any help page, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

. · November 2019

When you say disappeared, do you mean you do not see it at all in the "Usage" chart in your online account? Or is it there but it is greyed out, i.e. used up?
As for actual usage, I believe the daily total is not reported until the next day, so it will always show 0 MB used for the current day in the "Daily Usage" graph. So, it's possible that you actually did use up 500 MB today even though it shows 0 MB used right now.

Fizzy · November 2019

What do you mean exactly? Did you try to activate the perk and it disappeared?

Check your data usage, you may see the 500 MB added to your plan.

When did you receive this perk? Was it the 500MB perk we all received 2 daya ago? Or was it another one?

When was your last plan renewal? Was it yesterday?

How to apply these perks to your mobile plan

Here is everything Fizz says about perks:
https://fizz.ca/en/faq/how-do-i-unlock-and-redeem-my-perks

You’ll have 90 days following the reception of these perks to claim them.

Once a data perk is applied. any unused data from the perk won't be rolled over to the next month when your payment cycle ends.

Perks can be gifted to and used by people who don't have a data plan.

Alfio · November 2019

You will need to provide us a little more information.

I lost my Perk because I had opened an account but did not apply the Perk for a few months. When I finally created a plan, the Perk was not available anymore.