Customer service?

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joe R. #12661
joe R. #12661 Posts: 1 ✭✭
in Internet
I want to be a customer

Answers

  • Fizzy
    Fizzy Posts: 10,896 ✭✭
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    Cool! Mobile or Internet or both?

    You already made an account, so you did the first step!

     

    For Mobile plans, check here

    For home Internet, check here

     

    If you have any more questions, feel free to post here in the community forum.

     

    If you're a new Fizz customer and looking for a referral code, you can use mine 66KGA when signing-up. We will both be rewarded with a $25 credit once you have paid your second monthly bill.

     

     

  • Fizzy
    Fizzy Posts: 10,896 ✭✭
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    If you want to contact Fizz customer service, there is live chat, but you cannot call on phone.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Attariyah
    Attariyah Posts: 79 ✭✭
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    I don't know what more to add, Fizzy explained it quite well.
  • Sanjay
    Sanjay Posts: 40 ✭✭
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    everything is online no phone support
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