How to manage upgrades?

Alfio · October 2019

I just subscribed a few days ago, and have applied the 250MB data upgrade. I understand that it will not activate until next period. It shows as pending, and I cannot swap it out now. Will I be able to swap it out for a different upgrade once this upgrade shows as activated?

Fizzy · October 2019

Since you just joined, you'll need to level up first.

To learn more about Upgrades and your rewards, read here: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Yes once an upgrade has been activated, you can swap it out again for your next renewal.

Your upgrades can have any one of the following status:

In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
Available: you can choose to activate it on one of your plans.

code_WD3TG · October 2019

Yes, you can swap out an upgrade once it has been activated. However, the new upgrade that you swap in will not be active until the following month.

Normster · October 2019

Yes it is now pending, but once it’s activated you can swap it out easily .

Abdul R. #3217 · October 2019

Yes you'll be able to remove it once its active but that change will take place for the billing period after the one it gets activated in. And then once its active you'll be able to swap it with the one you want. So all your changes should be applied for the billing period after you're next one.