How to fund SIM?

Willy S.
Willy S. Posts: 2 ✭✭
in My Mobile
I tried to activate the sim card they sent me but it does not work. When I go to the activation page, it says "assigned to another member". I already spoke to customer service through facebook message and they only said to try activating again. which I have done for the past two days, always with the same error message. How do I get a refund on it since I need to buy a new sim card now?

Answers

  • Mike
    Mike Posts: 21,585 ✭✭
    please try again double check the characters
    sometimes zeros are exchanged for o or vice versa
    1 for i
    etc

    for a refund only the support can answer that question

    ps we are users
  • Fling
    Fling Posts: 9,194 ✭✭

     Contact the support for this issue.

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Alfio
    Alfio Posts: 398 ✭✭
    As Mike mentioned above, you may be entering a wrong character. Maybe take a photo of the SIM card code and send it to Support. They can then likely better help you with what code letters/numbers to enter.
  • Willy S.
    Willy S. Posts: 2 ✭✭
    Thank you everyone! Being new to Fizz, I had no hope in this "community-based" troubleshooting system but it actually got my issue resolved. Phone is working A1 and I am expecting my wifi installation Saturday.
    Cheers!
  • Fizzy
    Fizzy Posts: 11,809 ✭✭

    Hi Willy,

     

    Glad to hear that your issue has been resolved.

    If you have any other questions, you can ask us again here on the community forum.

     

    You can also Find practical information and answers to your questions in the Solution Hub

    And you can search previous answers for commonly asked questions.

     

    When your question has been answered, please close your post by clicking on the button "Make best answer".

     

This discussion has been closed.

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