I activated my sim, but after 24h in my profile shows pending, no data and the call ends after a min
Answers
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Try contacting Fizz via chat or Facebook messenger.5
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Activation should not take that long.5
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It’s weird,
even if the calls are falling, at least that shows that you did your job correctly.
I think that this might be the kind of thing that fixes itself overnight. (Hopefully)5 -
Did you port in a number from another company. On some rare occasions there might be glitches for the first 24 hours and then the problem is supposed to sort of go away.5
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That is a long time. Try contacting support, maybe there's an issue.6
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Have you checked to see if your credit card was charged?
This will give you an idea whether you should have service or not.
It does sound like you should contact Fizz support. I have never seen an activation (pending) issue where your SIM looks to be partially activated.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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