Trying to activate SIM card But unable to get past my new number chose

Shara
Shara Posts: 1 ✭✭
SIM card activation process is staled at the new number choice

Answers

  • Mike
    Mike Posts: 21,527 ✭✭

    Other people report this problem, did you try with a different browser?

     

    If you need a referral code this is mine K61CD, with this code you will receive 25$ to be applied to your 3rd payment.

    It is important to add the referral code must be used during the creation of your plan when the taxes are shown

     

    To contact the support

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,759 ✭✭

    Try clearing your browser cache, close the browser and retry using incognito mode.

    It's also better to try on a computer instead of a mobile device.

     

    In addition, you have select the checkbox, to acknowledge your acceptance of the stabilization period.

  • redhead
    redhead Posts: 857 ✭✭
    And disable and ad blockers.
  • SittingRam
    SittingRam Posts: 320 ✭✭
    Seems to be happening a lot this week. What did chat support tell you?
  • Laurent B. 31907
    Laurent B. 31907 Posts: 10 ✭✭
    I am stuck at the same step since yesterday. Don't even try to contact them, they can't do anything and have to escalate, then no more answers XD
    I tried the chat, messenger, I created a post here...
This discussion has been closed.