Impossible to get service
Answers
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Did you try to insert the SIM in your phone?
Probably the email went in the spam folder.
Fizz does not offer support over the phone, only with a chat.
CHAT
- Go to this page https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 - Go to this page https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only, if you are not connect login
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Also check your junk/spam folder in your email.
Did your credit card get charged for first month of service?
If yes, you should restart your phone and try the SIM card.
If there is a problem, you can contact Fizz support for help.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Contact Fizz support via Facebook7
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Please let us know how was solved7
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I only received the activation email about 6 hours later, in the evening. This was after porting my number at 9AM, and service was provided less than 3 hours later, by 11:45AM. Like other people suggested, place your SIM in the phone and see if it connects. You might have to restart your phone.9
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fill a contact form5
