Home internet stopped working.
Answers
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Did you check the cable if it is well connected
You can contact the support
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Yes, I made sure the cable is well plugged. The online light seldom comes online for a couple of seconds but then it disappears.5
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It can be a sector problem or a modem issue, you are better off to contact the support7
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I contacted technical support and apparently there's an outage despite Fizz's web site saying the network is fully functional.7
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What area are you located? It must be a local outage.
Hope they were able to give you an estimation of when service would be restored.
My internet is working fine.
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Montréal. And the internet came back as soon as I ended my chat with tech support, so it didn't take long.7
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I am happing that you got your internet back, can you please close the post by clicking on the button "Make this a best answer."
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.
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use the chat bubble contact support0
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Did you find a solution to your issue?0
