No service: can’t make or receive calls, messages or use data. What can i do?
Answers
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You should try to reboot your phone or activate the airplane mode for 30 seconds, in montreal I have service.
If this does not help, you must contact the support.
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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I did. But still didn’t work9
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I have a similar problem (can not reveice cvall, but can make call. I contact Fizz support to solve the problem11
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Did your payment fail for some reason? Does your account say everything is fine? It could be your account or it could be the sim card stopped working for no reason.10
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You'll have to talk to Fizz support!
@Mike has linked you the ways to contact them. I would suggest the Chat option, as they seems to resolve problem faster than Facebook.7 -
Had the same thing happen and it was cleared up by customer support - my account said my payment failed on their side, even though it had gone through!7
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In my experience, the best way is to contact Fizz through Facebook: https://facebook.com/fizzca. Last time this happened to me they gave me free data as a gift.6
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Hope this issue is resolved and your phone service is back now.
When your question has been answered, please close your post by clicking on the button "Make best answer".
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The same thing happened to me last week. I contacted Fizz by chat, they raised a ticket to the technical team, and was resolved the same day. When I contacted them to have some details, none were written in the ticket... The only thing that changed was I now have iOS 13; could that be the cause?2
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Test the sim card with another phone to see the problem is with the phone or the sim card itself0
