Way to contact Fizz technical support ?
Answers
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Try by chat or Facebook messenger!13
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tried the chat once it show me the window and once it tells me that your browser is not compatible, and I dont want to go through the facebook because ,my facebook is private and dont want to have fizz access to my personal information, I am looking for a way to claim because it has been a week I am with them and till now I am not able to reach someone, it is completely disrespect11
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Try with another browser such as Firefox, Chrome, Safari, etc.
If needed, you may clear browser cache first and you can try in private/incognito mode.
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You need to contact Fizz customer service and they will create a ticket if the siuation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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When you go on the contact us you need to a specific page in order to have the bubble chat icon9
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I tried
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Which browser are you using?
Can you try with another browser such as Firefox, Chrome, Safari, etc.
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I tried chrome and Edge8
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Go on this page: https://fizz.ca/en/faq/resolving-issues
I just tried, it works.
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Facebook messenger!11
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Try the chat in the solution hub at the bottom of the page. Otherwise, there is facebook or messenger.11
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Look in the right corner of your browser as shown on the picture.
Be sure to be logged into your Fizz account.
Once you're logged in, click the following link or cut & paste it in a new tab: https://fizz.ca/en/faq/resolving-issues
The chat bubble is supposed to appear in the lower right-hand corner as you can see. It's a matter of a few seconds.
Be sure that you're within the business hours of their Customer Service team, or else the chat bubble won’t appear.
Deactivate any ad blocker you may have installed in your browser. Turn it OFF. It's very important.12 -
The chat bubble appears when you are logged in and in the Help section of Fizz webpage - and during their opening hours. Make sure ad-blockers are off.7
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If the chat bubble has pb, try Facebook messager, the easiest way!
Good luck!6 -
Facebook has always worked best for me.6
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I used Facebook messenger. It's great, no need to wait on the phone. Just be sure to put all the details in the message to reduce the back and forth.4
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The online chat has always been quicker than Facebook Chat for me. Generally you are waiting in line for a couple of people, however it doesn't take too long.5
