i dont recived my 2 sims

Marny · September 2019

I paid for 3 sims and i only recived one of the sims so i dont understand where is the rest of my order please help me

Mike · September 2019

Strange, try to follow this guide

https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do

or contact the suppot

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Sabrina C. #5930 · September 2019

Wait and see if you’ll receive the 2 others tomorrow. If not, contact Fizz by going on their website and look for the chat bubble on the bottom right corner. If it doesn’t appear it’s because their customer service is full so try with Facebook messenger. I was able to contact them whenever I needed to.