no reimbursement?

I go on your site daily just to see if the chat bubble is available. Never available. I paid money in to both my sons wallets and it was supposed to be reimbursed but the credit card that you have on file is a prepaid card and it wont accept reimbursements on it. Please someone answer my inquiry as I am far from rich and this extra $ is a necessity. the phone numbers in question are ***-***-**** and ***-***-****. Anxiously waiting.

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