No Internet, signal for voice and SMS is on and off?

Jean-Francois B. 13811
Jean-Francois B. 13811 Posts: 4 ✭✭
in My Mobile
My network seems unstable this morning for voice and SMS et Internet is down. Is it just me?

Answers

  • Gswim
    Gswim Posts: 543 ✭✭
    I haven't tried my "voice" this am, but texting and internet are good for me
  • Jean-Francois B. 13811
    Jean-Francois B. 13811 Posts: 4 ✭✭
    I ported from Vidéotron yesterday but everything was working fine until this morning.
  • Gswim
    Gswim Posts: 543 ✭✭
    try the troubleshooting from this link
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
  • Fizzy
    Fizzy Posts: 11,886 ✭✭

    One of these simple steps can resolve your issue

    - Enable airplane mode, disable it

    - Try restarting phone

    If problem continues, you can try a few more troubleshooting steps:

    - Try enabling (or disabling) LTE

    - Manually select network operator

    Where are you located? Are you in the city or suburb?

    If problem persists, you can contacting Fizz support for help.

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Jean-Francois B. 13811
    Jean-Francois B. 13811 Posts: 4 ✭✭
    I tried everything, also I swapped with another phone and tried an active Vidéotron SIM in my phone, flawless. My SIM in the other phone... same behavior...
    And of course no support...
  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • Gswim
    Gswim Posts: 543 ✭✭
    So if i understand correctly, thé photo you are using on fizz's network since the beginning has stop working properly and the Vidéotron SIM you have try in your Phone as the same bad behavior?
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