My card did not arrive. Can you refund and send a replacement?

Hi, my card said it was delivered on the 19 of August. All I got was a damaged piece of paper with no card. I would like to have a replacement sent.

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,167

    Contact the support Usually they will ask to buy a new one and ask for a refund.

    If you need a referral code this is mine K61CD, to be used at the creation of your plan

  • Why can't you just send a new card rather than adding extra steps?
  • Can you please just send me a refund for the card that did not arrive?
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,167

    I am a user as you, you need to contact the support

     

    CHAT

    Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter

    • connectez vous sur votre compte
    • allez sur la page foire aux solutions, par example, https://fizz.ca/fr/faq/resoudre-un-enjeu
      tous les jours de 8h à 21h (HNE).
    • Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

    Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.


    FACEBOOK

    Vous pouvez aussi envoyer un message par l'entremise de Facebook, https://facebook.com/fizzca et cliquez sur envoyer message

    FORM

    Vous pouvez aussi remplir le formulaire de contact, dans votre panel → Mon Profil → Formulaires de contact

  • How? Everything is DIY. Please send me a link.
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,167
  • Gates
    Gates Posts: 835

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • not sure if you had this solved or not, but I'd contact fizz on their facebook page.
  • Thanh S.
    Thanh S. Posts: 360
    Please close this
  • Gualberto
    Gualberto Posts: 340
    Is this solved ?
This discussion has been closed.