My card did not arrive. Can you refund and send a replacement?
Answers
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Contact the support Usually they will ask to buy a new one and ask for a refund.
If you need a referral code this is mine K61CD, to be used at the creation of your plan
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Why can't you just send a new card rather than adding extra steps?3
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Can you please just send me a refund for the card that did not arrive?3
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I am a user as you, you need to contact the support
CHAT
Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter
- connectez vous sur votre compte
- allez sur la page foire aux solutions, par example, https://fizz.ca/fr/faq/resoudre-un-enjeu
tous les jours de 8h à 21h (HNE). - Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.
Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.
FACEBOOK
Vous pouvez aussi envoyer un message par l'entremise de Facebook, https://facebook.com/fizzca et cliquez sur envoyer message
FORM
Vous pouvez aussi remplir le formulaire de contact, dans votre panel → Mon Profil → Formulaires de contact
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How? Everything is DIY. Please send me a link.4
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This is the link
https://fizz.ca/en/contact-us4 -
You have to order another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order
Once you you activated, you'll have to contact Fizz support to request a refund for your first SIM card.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.
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not sure if you had this solved or not, but I'd contact fizz on their facebook page.0
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Please close this1
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Is this solved ?0
