Jamaica on Digicel not working ?

Matthieu L. #9738
Matthieu L. #9738 Posts: 2 ✭✭
in My Mobile
Arrived in Montego Bay and roaming on Digicel.
I bought the 5$ travel plan for Latin America.
Trying to sign in to the Digicel network but the page won't load.
Fizz website works but nothing else, no Internet
Any clue?

Answers

  • Mike
    Mike Posts: 21,581 ✭✭

    you should contact the support, very stramge

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,806 ✭✭

    It may be that you don't have internet at all, and the Fizz website is just loading from your cache/memory.

     

    Ensure you have Roaming enabled, and you are connected to one of the FIZZ EXT roaming partner networks.

    Toggle airplane mode.

    Have you tried to access any other sites? Try a simple one like MSN.CA

     

    What happens? If problem persists, be sure to contact Fizz support.

  • Matthieu L. #9738
    Matthieu L. #9738 Posts: 2 ✭✭
    Any browsing brings me to fizz.ca/en/jail which says there's somthing wrong with my account. Contacted support on Messenger
  • Fizzy
    Fizzy Posts: 11,806 ✭✭

    Fizz is saying there is something wrong with your account.

    It's possible you do not have the correct Travel Add-on or your plan renewed again.

     

    Try using wifi to logon and check your Fizz account.

     

     

    If there is a problem, you will have to contact Fizz support.

     

    You can send Fizz a message by facebook https://facebook.com/fizzca

     

     

    Or you can use Fizz chat. Make sure that:

     

     

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

This discussion has been closed.

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