Please update your payment method to unfreeze your plan.

Jeremy L. #4163
Jeremy L. #4163 Posts: 9 ✭✭
in My Mobile
A few months ago I paid for fizz for one month to test it out and I was able to connect and everything but I wasn't able to recieve calls and text. So I stopped because I felt scammed. So I decided to try it now again and I pay 20$ again and now its says I am frozen and too change my payment info. I reloaded my payment, I added a different card. Nothing is working.... So I have paid 40$ for no service so far.

Answers

  • Mike
    Mike Posts: 21,535 ✭✭

    You need to contact the support, they are the only one that can look on it.

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Jeremy L. #4163
    Jeremy L. #4163 Posts: 9 ✭✭
    They keep saying we will send it to our technical support they will email you....... They say that then wait till the month is over and never contact me again this is total b.s. 40$ f****** dollars. Down the hole.
  • Fizzy
    Fizzy Posts: 11,767 ✭✭

    If you are getting the message "You have reached the maximum number of credit cards allowed on an account.", you cannot continue. This situation seems to happen often.

     

    You need to contact Fizz support so they can reset your limit

    They will also help sort out any overpayment you made.

     

    You can send a message by facebook https://facebook.com/fizzca

     

    Or you can use Fizz chat. Make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Fizzy
    Fizzy Posts: 11,767 ✭✭

    Once your plan/account are no longer frozen, you may need to enter your credit card info onto your account.


     

    You should follow this advice from Fizz:

     



    What payment methods can I use?



     

    You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

     

    Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

     

    The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.


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