Mobile data on iPhone not working on EXT network?

Michael J. #8099
Michael J. #8099 Posts: 2 ✭✭
in My Mobile
I cannot get mobile data to work at all when on the EXT network. I have an iPhone 5 and have done all software updates and carrier setting updates. Roaming turned on makes no difference. This started as soon as I left Quebec. Was fine on the normal fizz network. Any ideas?

Answers

  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
    Do you have Canada coverage? If you only have Quebec coverage, you won't be able to roam on the EXT network outside of Quebec.
  • Michael J. #8099
    Michael J. #8099 Posts: 2 ✭✭
    Yes I have a 5s and the data was working before.
    Also I have Canada wide coverage so it’s not that either.
  • Steph_PEMO1
    Steph_PEMO1 Posts: 873 ✭✭
    If you can't find any solution here, then your next option is contact Fizz support https://fizz.ca/en/contact-us
  • Yelena
    Yelena Posts: 1,861 ✭✭
    Did you select Fizz as provider in settings?
    Try to restart the phone and put it in airplane mode then put it back to normal.
  • Mike
    Mike Posts: 21,581 ✭✭

    You should contact the support

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues,  You must be logged in

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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