my home internet has been down for 4 days, i already messaged support and i did all the unplugging a
Answers
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This is strange, but your at not alone, yesterday, an other user posted the same complain.3
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Did the technician check your signal when he delivered your modem? The problem could be the cable, not the modem.4
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i don't know if the technician checked, i just got the internet last saturday and don't have it since thursday... i've been contacted support by fb chat and they keep repeating "unplug or reset" now they do not even respond, i sent a complaint but if this continues i will for sure cancel this service. At this point seems like i am paying for nothing, not even a good support.2
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You had internet for a few days, so the signal was good. Are you in the Montreal area?
I would keep contacting the support if unplugging and resetting doesn't help. Maybe the modem is defective and needs to be replaced.4 -
i am in the laval area. I contacted support and no one is responding. i don't even have the chat icon anymore and i have been trying through facebook. no one has gotten back to me today...3
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I just checked, the chat bubble is available. Go to this page -
https://fizz.ca/en/faq/how-install-my-wi-fi-modem5 -
just finished the chat.... they were gonna send a technician but their times are very limited and i work so they weren't able to provide something with my availabilities and they wanted me to wait till saturday for a morning availability. I cancelled the service but they are reimbursing me at least. pretty disappointed...3
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Sorry to hear that. Good luck with your next provider.
Can you close the topic by choosing the best answer?3
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