Can't make or receive calls in the last couple of days?

bilel B. #3942
bilel B. #3942 Posts: 6 ✭✭
in My Mobile
I ve been with fizz for few months now. But since Saturday, Everytime i try to make a call i get a Videotron message saying "you don't have access to this service"
I can't receive calls neither. My data works fine though

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    It seems to be a problem, since you are not the first one today with this problem.
    Please contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • bilel B. #3942
    bilel B. #3942 Posts: 6 ✭✭
    I sent a message on messenger and they are not responding.
    I cant find bubble
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