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    • active sim card

    Posts: 2 ✭✭
    in My Mobile
    last night , when I was activing my sim , I was interruputed and couldn't compelte the process .today when I want to active it again , I was told that the activation code was used and I couldn't go to the next step .

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    • Posts: 22,098 ✭✭

      Did you check if under your account you have a plan? If not, contact the support

       

      CHAT
      Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
      Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

      FACEBOOK
      Your can also send a message via facebook messanger
      https://facebook.com/fizzca and click send a message (this is a bit slower)

      CONTACT FORM
      You can also fill a contact form from your account
      Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

    • Posts: 22,098 ✭✭

      Did you check if under your account you have a plan? If not, contact the support

      CHAT
      Go to this page https://fizz.ca/en/contact-us, if you are not connect login

      Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

      FACEBOOK
      Your can also send a message via facebook messanger
      https://facebook.com/fizzca and click send a message (this is a bit slower)

      CONTACT FORM
      You can also fill a contact form from your account
      Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

    • Posts: 191 ✭✭
      in this case, the best option would be to contact the support team
    • Posts: 237 ✭✭
      Contact fizz by chat or Facebook messenger to check!
    • Posts: 727 ✭✭
      You have to contact the support to help you finish the activation process.
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