active sim card

lihui
lihui Posts: 2 ✭✭
last night , when I was activing my sim , I was interruputed and couldn't compelte the process .today when I want to active it again , I was told that the activation code was used and I couldn't go to the next step .

Answers

  • Mike
    Mike Posts: 20,639 ✭✭

    Did you check if under your account you have a plan? If not, contact the support

     

    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Mike
    Mike Posts: 20,639 ✭✭

    Did you check if under your account you have a plan? If not, contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Shilgi
    Shilgi Posts: 191 ✭✭
    in this case, the best option would be to contact the support team
  • gremiobr
    gremiobr Posts: 237 ✭✭
    Contact fizz by chat or Facebook messenger to check!
  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
    You have to contact the support to help you finish the activation process.
This discussion has been closed.