250 Mb Mobile data (from Rewards program) costing me $3

It is an error, you must contact the support to fix it

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Billing error?!?

You need to contact Fizz support.

Can send a message by facebook: https://facebook.com/fizzca

Or you can use Fizz chat. Make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.